The Grand Residence Hotel Tenjin

Modern Technology with Traditional Hospitality

“We would like to pursue the creation of a more convenient and comfortable space for our guests by actively incorporating lifestyles and IT technologies that match the evolution of the times.

“…we were able to significantly reduce the man-hours for managing operational work, such as utilizing the automatic message function and cleaning calendar function, and managing reservations…”

– The Grand Residence

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Overview

one-stop process for reservation, check-in, and check-out, which is easy to use for a labor-saving hotel.

  • Client The Grand Residence Hotel Tenjin / SHI
  • Property Facts Residence Hotel, 2 Properties, 71 Rooms
  • Location Fukuoka / Hokkaido
  • Address http: // shi-residence.com/

The Grand Residence Hotel Tenjin is a condominium type hotel around Fukuoka City and Sapporo City. The hotel provide necessary facilities to guests. Guests can stay long-term and comfortably with such facilities as if it is their home.

AirHost Products Usage By Customer

The AirHost Hospitality Management System (HMS) product that The Grand Residence Hotel Tenjin / SHI uses for their management solution:

Channel ManagerNeppan!
PMSAirHost PMS

Front desk Operation: Manned Operation
Online Travel Agencies (OTA) [Connect via Neppan!] : Airbnb, Booking.com, Expedia, agoda, Rakuten Travel, Jalan

AN INTERVIEW WITH THE GRAND RESIDENCE HOTEL TENJIN/SHI
— June, 2020

AirHost: Please tell us about your property.
SHI: It is a condominium type hotel with a total of 42 buildings around Fukuoka City and Sapporo City. A major feature is that you can stay as if you were living, and you can spend a long-term stay comfortably with the facilities necessary for daily life, such as a washing machine, refrigerator, private bathroom, and tableware. In addition, some rooms can accommodate up to 10 people, which has been well received by big family and group travellers.

AirHost: How did you get to know AirHost?
SHI: AirHost was introduced to me by a friend, and one of your representatives contacted me.

AirHost: Please share with us the reasons why you decided to introduce AirHost into you hotel operation.
SHI: First of all, the calculation of the license fee was on a room-by-room basis, which matched our form.
We operate about 42 buildings in Fukuoka and Sapporo, and the number of rooms in each building varies, so a monthly license fee with the number of managed rooms like AirHost rather than a service that charges the same usage fee even if the number of rooms is different It was very attractive to be able to calculate.
SHI: In addition, it was also a decisive factor that we were able to significantly reduce the man-hours for managing operational work, such as utilizing the automatic message function and cleaning calendar function, and managing reservations by connecting to Airbnb. Before the introduction, all of these were done manually, so AirHost’s service, which can cover everything all in one, was very attractive.

SHI

AirHost: What does your staff have to say regarding the usability of the AirHost system?
SHI: We are very pleased with the flexible response to requests from our on-site staff and the system updates.
Since management facilities can be managed across the board, it is extremely useful for streamlining operations at the front desk and for downloading, aggregating, and marketing reservation information for all facilities in CSV format.

AirHost: Is there any changes in the responses and reviews from guests since the system was introduced?
SHI: The reservation calendar (room allocation screen) is very easy to handle, and guidance to customers has become very smooth.

AirHost: Please share with us your vision for your facility in the future.
SHI: Going forward, we will continue to open stores in other regions and expand the Sapporo branch office to spread awareness of the “Residence Hotel.”

…management facilities can be managed across the board, it is extremely useful for streamlining operations at the front desk…”

– The Grand Residence

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