An Unmanned Hotel That Enhances the Value of Your Trip
“We would like to pursue the creation of a more convenient and comfortable space for our guests by actively incorporating lifestyles and IT technologies that match the evolution of the times.“
Safe and secure Contactless solution reduce labor costs and reduce human error to the minimum.
- Client PINN / owl Co., Ltd
- Property Facts Vacation Rentals, 6 Properties, 79 Rooms
- Location Sapporo, Hokkaido
- Address https://pinn.jp/jp/index.php
PINN is the base for making your trip more valuable. It is named “PIN” to mean that a valuable experience is left on the map of the trip, and “INN” to mean an inn. The concept is “a hotel that enhances the value of your trip”. It features easy access from the station, a large room where you can feel at home, and a smart accommodation system.
AirHost Products Usage By Customer
Front desk Operation: 6 properties are completely unmanned. Two tablets are installed at each facility. Guests carry out self-check-in/out .
Online Travel Agencies (OTA): Airbnb, Booking.com
[Connect via Temairazu]: Expedia, agoda, AsiaYo, Rakuten Travel, Jalan, Ctrip, Ikkyu
[Connect via Neppan!]: Expedia, agoda, AsiaYo, Rakuten Travel, Jalan, Ctrip,
AN INTERVIEW WITH PINN
— June, 2020
AirHost: Please tell us about your properties.
PINN: The concept is “a hotel that enhances the value of your trip”. It features easy access from the station, a large room where you can feel at home, and a smart accommodation system. PINN is the base for making your trip even more valuable.
PINN: PINN was derived from “PIN” and “INN”. We named it “PIN” means that a valuable experience is left on the map of the trip, and “INN” means an inn.
AirHost: Please tell us the reason why you decided to introduce AirHost.
PINN: At the beginning of the business, the reservation calendar was created in Excel but that took up a lot of man-hours.
PINN: Since AirHost system was introduced, I was most attracted to the fact that reservation information that used to be manually synchronized is now automatically synchronized. A reservation calendar was created, and if auto messages were set, everything could be automatically executed at once.
PINN: As the number of rooms increases, if we can do more automatically, we can reduce labor costs and reduce human error to the minimum.
AirHost: What kind of feedbacks from your staff regarding the usability of the system?
PINN: The UI of AirHost system supports multiple languages. For our company, which employs foreign workers, the system can easily explain itself, and my staff commented that opening one reservation details page has all the information you want and it is easy to use. Guest data can also be easily extracted using CSV, making it very easy to collect and analyze information.
AirHost: Tell us a bit more of your unmanned system.
PINN: At all facilities, guests can self-check in with a tablet, making it possible to respond remotely. The front desk is unmanned at all facilities. Since many guests have registered their guest list at the time of [online] check-in, we are now able to guide guests to the room smoothly with almost no congestion at the front desk at check-in.
AirHost: What are the feedbacks from your guests?
PINN: We have introduced [AirHost ONE] check-in system from the beginning of the business, and guests are praising it as convenient because they can check in and out freely.
AirHost: Has there been any changes in the response and reviews from guests since the system was introduced?
PINN: The fact that the staff and guests do not have to meet each other on site and self-check-in is possible has been highly evaluated by our guests. Especially now, guests are pleased that there is no face-to-face check-in due to the influence of the coronavirus.
AirHost: Do share with us your vision for your facility in the future.
PINN: From now on, there are more than 10 hotels in Sapporo city are scheduled to be constructed.
As a hotel that “lives” rather than “stays”, we want to differentiate ourselves from other companies and win the competition.