3 hotel management changes now you need to know
August 24, 2021
Rapid innovations of technology and its incorporation into the work of hotel staff have dramatically changed how the companies operate. However, we can notice that these changes do not happen solely in technology but also within the company, namely employee management. While technology is undeniably an asset to hotels, we want to highlight the significance of leadership in managing employees. Without proper management styles in this ever-changing society, businesses cannot adapt to the advancements and soon fall back behind.
1. Property management technology
Firstly, the hotel management styles are embedded in the use of technology. Specifically, with Property Management Systems (also known as PMS), technology is soon replacing paperwork. Emerald noted that hotels could utilize Information Technology (IT) to replace the paper system and remarkably enhance customer service and operational effectiveness. Notably, hotel companies should pay more attention to ITs and their utilities for business operations. Hotels can expect PMS to store valuable data and make meaning of the existent information, according to the study by Gulmez, Ajanovic, and Karayun (2014). Compared to the past, the company needed around three requirements to implement a hotel management system:
- Database system
In the contemporary day, cloud-based servers can work at an inexpensive cost with constant updates, and cloud-based PMS’s can operate on any device that contains a web browser. In addition, hotels can subscribe to these cloud-based systems monthly to test different systems before implementing in the long run. With immediate support for minor malfunctions and the “pay-as-you-use” scheme, PMS has proven to be one of the greatest assets that companies can invest.
Regarding employee experiences in adapting to PMS in hotels, they expect to acquire a level of competence to this new system since managing it requires flexibility, openness, and creativity. It is also noted from the research by Gulmez, Ajanovic, and Karayun (2014) that employees should take risks and attain more experiences in trying to perform different ways of business operational programs and applications.
2. Employee management
Another change occurring in the hospitality industry and all companies, in general, is the shift in management style within the corporation. Employees have been a driving force and a meaningful attribute to a corporation’s success, regardless of its size and scale. Creating a workplace culture is an essential part of a company. Every employee wants to belong to an organization, thus creating their work identity. Without workplace culture, employees would not feel involved in assisting the company to thrive.
The process of initiating a culture is referred to as “organizational culture”, which means “a system of shared meaning held by members distinguishing the organization from other organizations”. Primarily, this term reflects the fundamental values, beliefs, mutual understandings, and norms among members in the same company. In the past, the importance of workplace culture was not buttressed enough. As time went by, various companies have shared that workplace culture established among employees contributes to the achievements of their companies.
Creating a favorable work environment for employees would benefit the corporations tremendously. When employees feel involved in the work, they would be motivated to engage in discussions or prove themselves valuable assets to the organization. Besides, creating a workplace culture can enhance productivity, and the overall efficiency would increase. According to AskSuite, employees are the mirrors that reflect customer satisfaction. Therefore, it is essential to pay attention to employees’ satisfaction for further company progress.
3. Management through apps
COVID-19 has posed an enormous obstacle from traveling to work and meeting up with others at the workplace. When working remotely, employees might feel a sense of isolation. They will crave the surrounding environment with the autonomous sound of a coffee machine, the tapping sound of the keyboard from their colleague’s desk, and the thrill of having informal conversations with others during the break. In addition, online management would be more difficult for managers since tasks will not be handled directly due to the absence of interaction (especially jobs that have plenty of paperwork). Instead of directly handing in the files, the employees now have to acquire a copy of the files and then send various emails to other colleagues.
However, some applications have been designed to create a better working environment for employees, and managers could also observe and check progress constantly. For instance, Basecamp allows employees to self-assign themselves in the to-do list, notify others to comment, and create different groups for different departments. Besides, the platform consists of other functions such as sending messages to groups, scheduling tasks, and uploading documents. This would also be possible for companies that operate online since the platforms can offer various functions suitable for the company’s demands.
Gulmez, M., Ajanovic, E., & Karayun, I. (2014). Cloud-based vs desktop-based property management systems in hotel. The USV Annals of Economics and Public Administration, 15(1(21)), 160-168.
Written by AirHost Marketing Team