UBIQS Co., Ltd.

Build Trust and Deliver Results

“We would like to pursue the creation of a more convenient and comfortable space for our guests by actively incorporating lifestyles and IT technologies that match the evolution of the times.

“…with the [contactless] check-in system, we have received high praise for our customers to check in more smoothly.”

– UBIQS Co., Ltd.

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Overview

Property management agency focusing on hotel building with the two axes of "unique room concept" and "one-stop service".

  • Client UBIQS Co., Ltd.
  • Property Facts Multi-properties, 27 Properties, 117 Rooms
  • Location Tokyo / Kanagawa / Mie / Hiroshima
  • Address https://ubiqs.jp/

UBIQS Co., Ltd. is a property management agency focusing on hotel building with the two axes of “unique room concept” and “one-stop service”. In addition to renovating the original room, it is also possible to build a building from the land and operate the hotel. Since the parent company is a real estate company, for those investors who do not have real estate can be involved in hotel building. We have hotel sales and hotel designers. This business model is highly attractive to investors.

AirHost Products Usage By Customer

The AirHost Hospitality Management System (HMS) and AirHost ONE product that UBIQS Co., Ltd. uses for their full management solution:

Channel Manager AirHost Channel Manager
PMS AirHost PMS
Check-in AirHost ONE check-in (tablet + pre-check-in)
Booking Engine AirHost Booking Engine
Payment Processing Stripe

Front desk Operation: Completely unmanned: 12 tablet self-check-in facilities
Online Travel Agencies (OTA): Airbnb, Booking.com, Expedia, Vrbo, Ctrip, Rakuten Travel, Jalan, Ikkyu Travel

AN INTERVIEW WITH UBIQS Co., Ltd.
— August, 2020

AirHost: Please tell us about your facility.
UBIQS Co., Ltd.: We are focusing on hotel building with the two axes of “unique room concept” and “one-stop service”.

UBIQS Co., Ltd.: Our hotel has many unique rooms, such as a room with a bar counter for snacks, a room that was originally a tea room, and a room with the image of an indoor camp. While making the best use of the features of the room, we decided on the concept and let our customers enjoy the completely private space of the unmanned hotel.
The atmosphere of the hotel, which is completely different from usual, is very popular with customers.

UBIQS Co., Ltd.: In addition to renovating the original room, it is also possible to build a building from the land and operate the hotel. Since the parent company is a real estate company, even those who do not have real estate can be involved in hotel building. We have hotel sales and hotel designers.
This is also very popular with investors.

AirHost: Please tell us the reason/s why you decided to introduce AirHost to your hotel operation.
UBIQS Co., Ltd.: The reason for the introduction is that the system is overwhelmingly strong.
AirHost is not only rich in various functions, but the system is updated daily and new functions are added regularly.
In addition, the ease of use and visibility have been thoroughly implemented from the user’s perspective, and many staff members have commented that work efficiency has improved significantly.

 

UBIQS Co., Ltd.

AirHost: What does your staff have to say regarding the usability of the AirHost system?
UBIQS Co., Ltd.: There are quite a lot of staff members saying that their daily work efficiency has improved tremendously.
AirHost has many functions such as room allocation and automatic message that are automatically reflected without human intervention as much as possible, and the working time of the staff is about 30% of the previous time.
UBIQS Co., Ltd.: Since data can be managed collectively, it is very helpful to be able to manage operation, cleaning, and analysis with the touch of a button.

AirHost: Has there been any changes in the responses and reviews from guests since the AirHost system was introduced?
UBIQS Co., Ltd.: Now that we can check the movements of our customers diligently, we are able to provide high-quality customer service even if we are not face-to-face. Even with the unmanned check-in system, we have received high praise for our customers to check in more smoothly.

AirHost: Please share with us your vision for your facility in the future.
UBIQS Co., Ltd.: We are aiming to further expand the number of facilities and create a concept specialized for each accommodation facility.

[The] AirHost [system] is not only rich in various functions, but the system is updated daily and new functions are added regularly.”

UBIQS Co., Ltd.

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