Taketo Stay/ASSET ONE CO.,LTD.
Hospitality Excellency from Staff to Guests
“We would like to pursue the creation of a more convenient and comfortable space for our guests by actively incorporating lifestyles and IT technologies that match the evolution of the times.“
Peace of mind on your trip with the best hospitality from staff to guests.
- Client TAKE TO STAY / ASSET ONE CO.,LTD.
- Property Facts Multiple Properties, 50 Properties, 164 Rooms
- Location Hokkaido / Tokyo / Osaka
ASSET ONE CO.,LTD. have a total of 50 facilities in Tokyo and Osaka, mainly in Sapporo. They welcome guests in a completely face-to-face manner, and while advocating “the best hospitality in Japan”, they create a space of excitement and relaxation for all guests, from free transportation to amenities in the rooms.
AirHost Products Usage By Customer
Front desk Operation: The facility is completely unmanned. The staff will pick you up from the nearest station for free and guide you to your room.
At that time, face-to-face check-in using a tablet is carried out .
Online Travel Agencies (OTA): Airbnb, Booking.com, Expedia, agoda, Rakuten Travel, Jalan
AN INTERVIEW WITH ASSET ONE CO.,LTD.
— June, 2020
AirHost: Tell us about your facility.
ASSET ONE CO.,LTD.: We have a total of 50 facilities in Tokyo and Osaka, mainly in Sapporo. We will welcome guests in a completely face-to-face manner, and while advocating “the best hospitality in Japan”, we will create a space of excitement and relaxation for all guests, from free transportation to amenities in the rooms.
AirHost: Please tell us the reason why you decided to introduce AirHost to your hotel operation.
ASSET ONE CO.,LTD.: Compared to other companies’ systems, AirHost’s has many types of OTAs that work together, and the site controller and PMS function are all-in-one, making operation much easier. In addition, we decided to introduce it because it does not require PMS cooperation costs and running costs can be significantly reduced.
AirHost: What does your staff have to say regarding the usability of the AirHost system?
ASSET ONE CO.,LTD.: Since multiple OTAs can be managed together within AirHost, the operation is very easy. If there is a problem or unclear point on the system, we are fully supported, and it is helpful because the support staff can solve it immediately by e-mail etc.
AirHost: Has there been any changes in the responses and reviews from guests since the AirHost system was introduced?
ASSET ONE CO.,LTD.: We basically perform face-to-face check-in, but by the day of check-in, guest information can be sent through AirHost by pre-check-in, so check-in can be done more efficiently and smoothly than before.
AirHost: Please tell us your vision for your facility in the future.
ASSET ONE CO.,LTD.: With “non-contact rule” is recommended in the corona era, we have taken all possible measures and will continue to adhere to the face-to-face correspondence style. I want to continue to impress all our guests in time with the person-to-person services and hospitality.