Manga Art Hotel, Tokyo

Smooth Front Desk Operation with All-in-one Property Management System

“We would like to pursue the creation of a more convenient and comfortable space for our guests by actively incorporating lifestyles and IT technologies that match the evolution of the times.

“Since the functions required for front desk work are integrated in AirHost PMS, the front desk staff of manned facilities can respond quickly to [guests’ requests], which is very helpful [with guests’ reviews].”

– Manga Art Hotel, Tokyo

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Overview

An AirHost solution: Smooth front desk operation with all-in-one property management system

  • Client Manga Art Hotel, Tokyo
    @ Manpaku® / dot Co., Ltd.
  • Property Facts Vacation Rentals, 15 Properties, ~ 600 beds
  • Location Tokyo / Osaka / Kyoto / Toyama
  • Address www.mangaarthotel.com

MANGA ART HOTEL, TOKYO® A manga-themed concept capsule hotel. More than 5,000 works carefully selected from the perspective of “art” in a broad sense. It is a hotel where you can immerse yourself in the world of manga, “all night manga experience”.

AirHost Products Usage By Customer

The AirHost Hospitality Management System (HMS) that Manga Art Hotel uses for their hotel management solution:

Front desk Operation: One staff member is assigned to each facility (simple accommodation) in Tokyo
Online Travel Agencies (OTA): Airbnb, Booking.com, Expedia, agoda, Rakuten Travel, Jalan, Vacation STAY

AN INTERVIEW WITH MANGA ART HOTEL, TOKYO
– June 2020

AirHost: Please tell us about your properties.
Manga Art Hotel: MANGA ART HOTEL, TOKYO® A manga-themed concept capsule hotel. More than 5,000 works carefully selected from the perspective of “art” in a broad sense. It is a hotel where you can immerse yourself in the world of manga, “all night manga experience”.

AirHost: How did you hear about AirHost?
Manga Art Hotel: We have a working relationship with a cleaning company and they introduced AirHost to us and gave us the contact to the person in charge. That’s how it all started.

AirHost: What made you decided to introduce AirHost to your hotel operation?
Manga Art Hotel: The deciding factors for the introduction and integration are that the Channel Manager function that can adjust the price and inventory, the PMS function that automates daily operations, and the ability to exchange messages with guests all at once can be used within the expected budget.

Manga Art Hotel

AirHost: Has there been any changes in the responses and reviews from guests since the system was introduced?
Manga Art Hotel: Since the functions required for front desk work are integrated in AirHost PMS, the front desk staff of manned facilities can respond quickly, which is very helpful.

AirHost: What is your vision for your facility in the future?
Manga Art Hotel: The future trend of hospitality will continue be of unmanned hotel and concept hotel, we plan to increase the number of facilities including new construction projects moving towards this direction.

” The speed of front desk work during check-in time is a very important point, which will affect the reviews from guests.”

– Manga Art Hotel, Tokyo

© AirHost 2021