[4-2] Booking Management

Knowledge Base

[4-2] Booking Management

Overview

Airhost Property Management System (PMS) auto-arranges every booking’s room allocations for your guest. Save hours of manual routines and avoid double bookings with Airhost PMS. Choose to toggle between manual drag and drop, or use auto-arrange function to optimize your room utilization ahead of time with ease. Save time and avoid errors!

This article covers the following topics:

Note: This article is only applicable to hotel type property.

Getting Started

View Property’s Booking Calendar

1. Go to House Detail menu of the property either from Dashboard > Settings.

Click property's settings from dashboard.

Or Listing Management > Property List (Pro) > Nickname, or select Edit from menu dropdown.

Click on property's nickname or select edit.
Click the property’s Nickname, or select Edit.

2. Click Booking Calendar.

Click booking calendar.

3. In the Booking Calendar, the current day is highlighted in orange.
Today’s Check-in indicates:

  • Before Check-in – There is a check in for the room today.
  • After Check-in – Room is occupied today.
  • Vacancy – Room is vacant today.
Current date highlighted in orange on booking calendar.

4. Scroll left or right within the calendar to view past or future Bookings. Scroll up or down to view more rooms.

5. Click the dropdown of a Booking >

  • View Details – Will open the Booking Details in another window.
  • Unassign – Will move the Booking to Unallocated Bookings if it is a current or future Booking.
  • Lock Booking – Will lock the Booking so it cannot be unassigned nor re-allocated to another room.
Click dropdown.

6. To filter, either select Room Type and/or key in Room No > Click Filter.

Select filter.

Allocate Booking

1. To allocate an Unallocated Booking, click on the Unallocated Booking > Drag it to the room you wish to assign it. The assigned room must be vacant and not unavailable for the period of the Booking.

Drag unallocated booking to a vacant room.

2. Re-allocate an unlocked Booking by clicking on the Booking in the calendar > Drag it to another room that is vacant and not unavailable for the period of the Booking.

3. If a Booking is dragged to a different Room Type, you will be prompted to cancel or proceed with the allocation.

Click to proceed.

Extra Features

Update Batch Availability

1. Batch update availability for a room by inputting the Start Date, End Date, selecting Status and Room > Click Save

Enter the settings.

2. Refresh the page to see the block in the Booking Calendar.

Not available block.

3. To remove the block, set the period’s Status to Available > Click Save. Refresh the page to check that the block is removed in the Booking Calendar.


Auto Room Arrangement

Airhost Auto Room Arrangement feature automatically optimize Bookings allocation to maximize rooms’ occupancy rate.

1. At the bottom of Booking Calendar page, click Enable to activate the Auto Room Arrangement feature.

Click enable.

2. Switch on Enabled > Set the number of days prior to check-in after which the bookings will not be re-arranged > Click Save.

Set up auto room arrangement.

3. Click Optimize Reservation Arrangement to start optimization.

Click optimize reservation arrangement.

4. You will be prompted to cancel or proceed with the optimisation.

Click to proceed.

You have successfully managed your Bookings.

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