[1-2] Adding Users

Knowledge Base

[1-2] Adding Users

Overview

After an account is created, the next step is to add the Users for your account.

Adding users and managing their roles is critical, because roles define what each user account is able to see and do. For listings and OTAs, we also present another layer of security called permissions. Different levels of permission restricts ways each user is allowed to interact with your listings, without accidentally modifying anything that they are not supposed to. Utilising it allows you to give your staff more restrictions/privileges in addition to their current staff privileges.

This article covers the following topics:

Getting Started

Adding a User

  1. From Airhost homepage > Under Listing Management > Click User.
  1. Click on Add New User > Choose the role you would like to add a user for.
User TypeExplanationAccess Rights
CleanerCleaners for the house.See and edit their cleaning schedules, and billings for cleaning.
ClientThe house owner (for agency use).Can only see specific information of house.
StaffStaff helps to manage houses.Can set everything for each house, restricted by permissions.
ManagerManagers help to manage account.Can do everything except account billing matters.
Corp AdminCorp Admins can do everything.Can do everything.
  1. Fill in all the details > Click Save.

Editing a User

  1. Find the user you want to edit > Click on the dropdown > Click Edit.
  1. Modify the data as required > Click Save.

Extra Features

Auto Login URL

  1. Find the user you want to edit > Click on the dropdown > Click Auto Login Information.
This image has an empty alt attribute; its file name is AirHost__エアーホスト___Users-5.png
  1. There will be 3 links shown.
  2. Copy the Dashboard link and paste into your browser to login to the user’s account directly.
  3. Copy the Cleaning Calendar link and paste into your browser to view the cleaner’s cleaning schedule (UI version).
  4. Copy the Cleaning Schedule link and paste into your browser to view the cleaner’s cleaning schedule (iCal version).

Permissions for Staff (Listings)

Note: For Permissions to work, you will need to set up Listings and Channels first. Please refer to [2] Getting Started.

Note: Permissions only work on Staff role users. Managers and Corp Admins can access everything without permissions.

  1. Under Listing Management > Property List (Pro) > Click on the listing that you wish to set the permissions for.
This image has an empty alt attribute; its file name is AirHost__エアーホスト___Users-5.png
  1. Click on Permissions on the sidebar > Click Add User.
  1. Select the Permission level for the staff > Select the Staff role User > Click the Tick icon to save.
  1. Below is the breakdown of permission levels.
PermissionAccess Rights
None givenCannot edit this listing.
EditCan edit everything for this listing.
DeleteCan delete this listing.
AdminCan set permissions for other users for this listing.

Permissions for Staff (Channels)

Note: For Permissions to work, you will need to set up Listings and Channels first. Please refer to [2] Getting Started.

Note: Permissions only work on Staff role users. Managers and Corp Admins can access everything without permissions.

  1. Under Listing Management > Channels > Click on the channel that you wish to set the permissions for.
  1. Click on the Permissions tab to see the Channel Permissions.
  1. Refer to Permissions for Staff (Listings) to set the permissions for staff users.

You have reached the end of the user guide.

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