[7-1] Setting up Stripe

Knowledge Base

[7-1] Setting up Stripe


You can link online payment service Stripe to your Airhost Property Management System (PMS).

This article covers the following topics:

Getting Started

Set Up Stripe Account

1. Create an account at https://stripe.com/sg.

2. Ensure your phone verification is completed under Account information.

Go to account information
Go to Account information.
Complete phone verification.
Complete phone verification.

3. Tax information must also be completed under Settings > Tax details.

Complete tax information.

Add Subscription for Payment Solution

1. Under My Profile > Account Setting > Subscriptions > Click Change to add Payment Solution.

Click change to add subscription.

2. Add Payment Solution for the number of rooms to be linked.

Select number of rooms to link.

3. Click Upgrade under Payment to confirm your subscription purchase.

Click upgrade to confirm.

Link Stripe to Airhost PMS

  • Note:
    • Reservations that have been confirmed before Stripe is linked will not be automatically settled. For confirmed reservations, please log in to Stripe directly and process manual payment.
    • However, if the guest updates the card information for reservation made before the link, the card information will be linked.
    • Before linking, please take note of reservations that have already been settled by marking them as paid so that unnecessary settlements do not occur.

1. Go to Listing Management > Payment Accounts > + New Payment Account > Select Stripe.

Select Stripe.

2. Set up your Stripe Payment Account by filling in the Name, Preferred commission rate, Preferred channel types > Click Save.

Set up Stripe payment account details.

Note: Stripe payment will be processed only for the selected Preferred channel types.

3. On Payment Accounts detail page of the created account > Click Connect with Stripe > Log in to Stripe.

Click connect with stripe.

Enable Stripe Payment for Property

1. Go to House Detail menu of the property either from Dashboard > Settings.

Click property's settings from dashboard.

Or Listing Management > Property List (Pro) > Nickname, or select Edit from menu dropdown.

Click on property's nickname or select edit.
Click the property’s Nickname, or select Edit.

2. Select Subscription Add-Ons > Click Payment tab > In Payment Add-On, add Payment Solution usage.

Add payment solution usage.

3. Click Enable to activate Stripe payment for the property.

Click enable to activate Stripe payment.

4. Set up when you want payment to be charged.

Set when to charge payment.

5. You can also enable the following options:

Options available.
  • Wait payment settlement after 24 hours after booking (excluding last-minute booking made within 48 hours before check-in)
    • When enabled, payment will be processed 24 hours after the booking is made even if payment is set to Charge immediately upon booking.
    • This will avoid cancellation charges for cancellations made within 24 hours of booking.
  • Do not check credit (Only check credit card info)
    • When enabled, Stripe will not process authorisation for the booking amount and will only check the provided credit card validity.

6. Click Save.

Extra Features

Change Guest Payment Option for Property on Booking.com

1. On your Booking.com account, go to Property > Policies.

Go to property's policies.

2. Under Other policies > Guest payment options > Click Edit.

Click edit for guest payment options.

3. Select supported card types > Click Save. Stripe supports VISA / Master / JCB / AMEX / Diners.

Select supported card types.

Note: The use of JCB requires a separate review by JCB.

View Your Stripe Transactions

1. View your Stripe transactions under Listing Management > Payment Accounts.

Payment accounts page.

Note: For failed authorisations, Report cancellation due to invalid credit card option will be displayed. This can be used to cancel Booking.com reservation if a certain period of time (usually 24 hours) has passed since the authorisation, if there is no follow up response by the customer.

You have successfully set up Stripe payment for your Airhost PMS account.

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