Frequently Asked Questions

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FAQ

About AirHost


AirHost is a Hospitality/Property Management System which have various automation and operation tools provided, including: automated messaging, cleaning management, automatic discount, inquiry centralization, finance report, and auto room arrangement.
AirHost Channel Manager is interconnected with major OTAs such as Airbnb, Agoda, Booking.com, HomeAway, VacationStay, Tujia, Expedia, Rakuten Travel, Temairazu, AsiaYo, Ctrip, HostelWorld, etc.
AirHost Channel Manager and AirHost PMS goes hand-in-hand as one product.
AirHost has integrated with Stripe, a well-known payment processing system, for secure and easy payment collections of all charges, based on your company's policies. 
AirHost Booking Engine is a hotel booking system for direct bookings. With AirHost Web, you can create and update real-time content, photos and promotions on your own website easily. You can increase profit by getting direct bookings and zero commissions to other OTAs. 
AirHost provides guides to clients via detailed online documentation, online meetings, as well as on-site training if it is needed. (On-site training is an add-on to the package. Please contact AirHost Team for further information) 
Yes, currently we have English, Japanese and Chinese. (For other languages, please contact AirHost Team)
AirHost SG (HQ) office hours are Monday - Friday 9am to 6pm. If you need any assistance during off office hours, please contact AirHost Team.
Video Tutorials can be found in AirHost Youtube page.
Of course! We offer a free 30 days trial to anyone who wants to try our service.
FAQ

AirHost Support


AirHost will provide Guides & Documentations along with an On-boarding specialist to guide you through the system. It will takes about 2 weeks to set up OTA (If you haven't done so) and connect them to AirHost system.
Yes, by utilizing AirHost Price Templates, you can set multiple price templates for different OTAs, different Properties, as well as create Seasonal Pricing Templates.
Yes, you can 'drag and drop' the booking to move it to another room. You can also lock a booking if you don't want it to be re-allocated by the Auto Room Arrangement feature.
Yes, you can manually add a new booking and enter the guest's information.
In order to complete the hotel checkin process, the guest have to complete following steps:
1. Prior to arrival, your guests will have to fill out the check-in form online. 
2. When your guests arrive at the hotel, they will complete check-in process via the Tablet (Photo taking etc).  
3. Room number and PIN Code will be sent to the guests. 
For ASEAN region, we are integrated with KeyWe. If you have a preferred smart lock provider you wish to work with, we are able to do the integration with them, please contact AirHost Team.
For faulty PIN issues, you are able to remotely revoke the old PIN Code, generate a new PIN Code and send it to your guest via email to ensure security. 

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